Customer Service Officer - Fast Hiring (Transport Provided)

Join MCi Career Services as a Customer Service Officer and enjoy a rewarding career with excellent benefits, including company-provided transport, comprehensive healthcare, and ample opportunities for professional growth. Based in beautiful Bali, this role offers a dynamic work environment where you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our valued clients.

As a Customer Service Officer at MCi Career Services, you'll be the first point of contact for our clients, providing exceptional support through phone, email, and live chat. You'll leverage tools like Zendesk and Salesforce to manage customer interactions efficiently, while also contributing to our team's success by participating in regular training sessions and workshops.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide prompt, accurate, and professional responses to ensure client satisfaction.
• Resolve customer issues and complaints efficiently, ensuring a positive experience for all clients.
• Manage customer data and maintain accurate records using Salesforce and other CRM tools.
• Assist in the development and implementation of customer service policies and procedures.
• Monitor and analyze customer service performance metrics to identify areas for improvement.
• Participate in regular training sessions and workshops to enhance your customer service skills.
• Collaborate with other departments to ensure a seamless and integrated customer experience.
• Provide feedback and suggestions for improving our customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in a corporate or B2B environment.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using CRM tools such as Salesforce and Zendesk.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with Indonesian culture and business practices is a plus.

🛠️ Keahlian

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