Operations & Management Team Lead - Customer Service Excellence

Join Asticom as an Operations & Management Team Lead in the vibrant heart of Bali, Indonesia. This is a unique opportunity to lead high-impact operational projects, mentor dynamic field teams, and elevate customer service standards across the Philippines market. As part of our dedicated Operations & Management team, you will be crucial in driving efficiency and excellence in our customer service operations.

In this role, you will manage and optimize daily operations, ensuring seamless coordination between various departments. You will work closely with field teams to implement best practices and continuous improvement strategies. Additionally, you will oversee performance metrics, analyze data to identify trends, and propose actionable solutions to enhance customer satisfaction and operational efficiency.

Asticom is a leading company in the telecommunications industry, known for its innovative solutions and commitment to customer excellence. Located in the beautiful city of Badung, Bali, our office environment is both professional and welcoming, fostering a culture of collaboration and growth.

📋 Tanggung Jawab Pekerjaan

• Lead and manage operational projects to ensure timely and efficient delivery.
• Mentor and develop field teams, providing guidance and support to enhance their performance.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Coordinate with cross-functional teams to ensure seamless integration and alignment of operational activities.
• Implement and enforce best practices and continuous improvement strategies.
• Oversee customer service operations, ensuring high standards of quality and satisfaction.
• Analyze data and trends to propose actionable solutions for operational excellence.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar role.
• Proven track record of leading and managing operational projects.
• Strong knowledge of operational tools and software, such as SAP, Oracle, or similar.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Certification in Project Management (PMP, PRINCE2, or similar) is a plus.

🛠️ Keahlian

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