Merchant Success Executive - Buku Warung (Ternate, Maluku Utara)

Join Staffinc Group as a Merchant Success Executive for Buku Warung in Ternate, Maluku Utara and play a pivotal role in driving merchant acquisition and business growth in the dynamic FMCG and telecommunications sectors. This is a unique opportunity to work in a vibrant and rapidly growing market, leveraging your expertise in merchant success to help local businesses thrive. As a Merchant Success Executive, you will be at the forefront of our mission to expand our merchant network and ensure their success. You will work closely with local merchants, providing them with the tools, support, and resources they need to succeed in their businesses. Your efforts will directly contribute to the growth and success of our merchant partners, as well as the overall success of our company.

In this role, you will be responsible for identifying and onboarding new merchants, conducting regular check-ins to monitor their progress, and providing training and support to ensure they are maximizing their potential. You will also be responsible for developing and implementing strategies to improve merchant retention and satisfaction. With your strong communication and interpersonal skills, you will build and maintain strong relationships with our merchant partners, fostering a collaborative and supportive environment.

If you are a passionate and driven individual with a proven track record in merchant success, we invite you to join our team in Ternate. Bring your expertise in sales, customer service, and business development to help us drive growth and success in the FMCG and telecommunications sectors. Together, we can make a significant impact on the local economy and create lasting value for our merchant partners and our company.

📋 Tanggung Jawab Pekerjaan

• Identify and onboard new merchants in the FMCG and telecommunications sectors.
• Conduct regular check-ins with existing merchants to monitor their progress and address any issues or concerns.
• Provide training and support to merchants to help them maximize their potential and achieve their business goals.
• Develop and implement strategies to improve merchant retention and satisfaction.
• Build and maintain strong relationships with merchant partners through effective communication and collaboration.
• Utilize tools such as Salesforce and HubSpot to manage merchant data, track progress, and analyze performance.
• Stay up-to-date with industry trends and best practices in merchant success and business development.
• Collaborate with cross-functional teams to ensure the successful integration and onboarding of new merchants.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in merchant success, sales, or a related field.
• Proven track record of success in driving merchant acquisition and business growth.
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with merchants and other stakeholders.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in using Salesforce and HubSpot, or a willingness to learn these tools quickly.
• Familiarity with the FMCG and telecommunications sectors, as well as the local market in Ternate, Maluku Utara.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

🛠️ Keahlian

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